The Live Session Sharing and Joining Function allows users to securely share their privileged sessions and enables other authorized users to join these sessions in real time. This feature plays a critical role, especially in emergencies that require security events or technical support. It allows teams to respond quickly and collaborate while ensuring that all activities performed during the session are recorded.
Key Features and Benefits:
- Rapid Access and Response: Team members can instantly
respond to security incidents or system failures. Problems are detected more
quickly, significantly reducing resolution time.
- Real-Time Collaboration: Users can work
simultaneously with other team members by sharing their sessions and inviting
them. This facilitates rapid exchange of ideas and sharing of experiences in
problem-solving.
- Automatic Recording: All actions performed during the
session are recorded. These records are critical for both monitoring security
breaches and enhancing operational efficiency. They can be analyzed and
reported later, allowing teams to evaluate their performance.
- Effective Problem Solving: Users can share sessions,
show their screens, or perform actions in real time, facilitating a quicker
understanding and resolution of issues. This helps in rapidly clarifying and
resolving complex situations.
- Training and Development: This function encourages
knowledge sharing among team members, allowing less experienced users to learn
by participating in the processes of their more experienced colleagues. Session
recordings can also be used as training material.
- Integrated Working Environment: This feature works in
conjunction with existing systems and applications to enhance the user
experience. It can be seamlessly utilized in both cloud-based and on-premise
systems.